Refund policy

NM BEAUTY SUPPLY LTD

About Our Returns Policies

NM BEAUTY SUPPLY LTD offer returns for most items within 30 days of receipt of delivery. Most items sold on NM BEAUTY follow our general return policies, but some products have different policies or requirements associated with them.

Note:We will issue a refund, for a product shipped by NM BEAUTY SUPPLY LTD , within a maximum of 5 days and confirm it with an automated e-mail. In certain circumstances refund time frames may be longer. You can see the refund in your bank account or credit card statement, within a maximum of 5 business days after the refund is issued. In certain circumstances refund timeframes may be longer.

At NM BEAUTY SUPPLY LTD we want you to have a positive experience every time you shop with us. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@nmbeautyonlineshop.co.uk. Please note that returns will need to be sent to the following address: [64 NORTH ROAD SOUTHALL UB1 2JL] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@nmbeautyonlineshop.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
 Custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 30 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nmbeautyonlineshop.co.uk.

lly though, we know you may want to return items and you have the right to cancel the purchase of most items within 24Hours days. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

Mistaken Returns

Ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.

When you have accidentally sent the wrong item to NM BEAUTY SUPPLY LTD contact Customer Service as soon as possible as NM BEAUTY SUPPLY LTD does not store mistakenly sent items. NM BEAUTY SUPPLY LTD cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to NM BEAUTY SUPPLY LTD .

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item.

Our Voluntary Returns Policy

As well as your statutory cancellation rights described above, you can return most products from the NM BEAUTY SUPPLY LTD to NM BEAUTY SUPPLY LTD within 30 days of receipt of the products if the products are in an unused and undamaged condition.

Please note that this returns policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation as previously described.

Please note

that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage.

The same exclusions apply to our Returns Guarantee as for the right of withdrawal. The following products thus cannot be returned under the Returns Guarantee (unless defective):

Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;

1.Goods made to your specifications or clearly personalised, especially personalised Amazon Handmade items;

Goods which may deteriorate or expire rapidly;

2. A service, if the supplier has fully performed it and you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started

Returns Costs & Method

NM BEAUTY SUPPLY LTD will refund the cost of sending an item back to us if it was sold or dispatched by NM BEAUTY SUPPLY LTD, that are not defective, damaged or incorrect, are not eligible for free returns. In many cases, we’ll provide you with a pre-paid returns label. If the item you purchased is not eligible for Free Return, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund. For returns from within the UK, costs start at free. International return costs start at £8.99. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the item(s) you’re returning. We’ll always display the most accurate return costs and methods available for your item(s)inYour orderswhen you create your label.

You can return items in the following ways:

Using drop off services at locations that are convenient for you.

Using Heavy-Bulky return options, handled by a specialty carrier team.

If your return doesn't include a prepaid label, you can compare shipping rates across multiple carriers using independent third-party online comparison tools. Simply enter your package details (size, weight, destination) and the tools can help you find cost-effective shipping options. Please note that these tools may have their own terms and conditions.

Please note that certain types of items aren't eligible for cancellation or return under the NM BEAUTY SUPPLY Ltd.

 We reserve the right to refuse returns or to charge you our fees and expenses if the product isn't received in new, unopened condition.

If a product becomes defective after 30 days you won't be able to create a returns label using Our returns Support Centre- you'll need To Contact Us.

Other Statutory Rights

You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit the Citizens Advice website athttp://www.citizensadvice.org.uk/. This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality.

If you have received incorrect, damaged or defective goods, please Contact Customer Services.

Defective Items After 30 Days

If your item becomes defective after the NM BEAUTY SUPPLY LTD return period. NM BEAUTY SUPPLY LTD will repair any defective item. The repair will be completed by the manufacturer or by a third-party repair service provider authorised by the manufacturers to repair their products. If a repair is not possible, we'll send you a replacement, and if a replacement is not available, we will refund the purchase price. Repair is only available for qualifying items sold by NM BEAUTY SUPPLY LTD . NM BEAUTY SUPPLY LTD does not accept a return after 30 days, if the defect is due to accidental damage, deliberate damage, caused by external factors, or general wear and tear.

Removal of personal data

When returning a product for any reason, you must do so in the exact conditions you received it from NM BEAUTY SUPPLY LTD . In this respect you must entirely delete, remove and eliminate all personal data pertaining to you and/or any third party which may be possibly present in same item, and must de-latch any account possibly latched to same item. You will be fully responsible for any data breach that may occur if you fail to do so. You must remove from the returned product and from the box containing the returned product any item not pertaining to the returned product as originally received from NM BEAUTY SUPPLY LTD. NM BEAUTY SUPPLY LTD will not be responsible for any such items erroneously left by you within the returned product or within the box containing the returned product. You agree and accept that the returned product will become NM BEAUTY SUPPLY LTD property, and that NM BEAUTY SUPPLY LTD is therefore entitled to sell it to third parties at NM BEAUTY SUPPLY LTD full discretion.