Delivery Information

Free delivery offer

Applies to UK Mainland (excluding Rural Scotland) orders placed online totaling £50 or more.
This offer will exclude any order of Furniture.

Deliveries will be dispatched within 1-2 working days (could also be dispatched on the same day, depending on the order time).

Goods left with a neighbor

Please ensure you check the appropriate box when completing the delivery instructions, the courier will always give you a choice as to if goods should be left with a neighbor in case of your absence or not.

Delivery times

We aim to dispatch orders within 1 - 2 working days (over 95% of orders are dispatched within this time frame) however stock availability can affect this. Furniture and equipment orders are normally dispatched within 2 – 3 working days however some items may take up to 6 weeks if they are out of stock.
You’ll be advised of the estimated delivery date shortly after your order is placed.

Please note: Goods cannot be delivered during weekends or public holidays and these do not count as working days.

Delivery notification service (including 1 hour delivery time slot)

To keep you up-to-date and to help deliver your goods at the most convenient time for you, we may pass your email address and mobile number (where provided) on to our courier company so they can email/text you throughout the stages of delivery.

Out of stock

Items displayed as 'Out of Stock' are temporarily out of stock at our distribution centre. These products cannot be bought until they are back in stock, please choose another product but be rest assured we are working hard behind the scenes to get these items back in as soon as possible. Once back in stock these items will be available to order again.

 Special order

A product displayed as 'Special Order' is currently not stocked by us and will be ordered from the manufacturer/supplier and either sent directly to you or we'll dispatch it once we receive it. Please note these items may delay the delivery of the rest of your order. Delivery times on these items usually range from 2 - 5 working days but can take longer in some circumstances. Please allow 2 – 6 weeks for delivery of salon furniture and equipment items.

Restrictions

Please note we cannot send aerosols, flammable or hazardous items to overseas destinations. These types of products must not be ordered for delivery outside of the UK.

Purchasing from outside UK

When purchasing goods for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges; we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside the United Kingdom it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.